HOURS & PHONE

• We have not accepted inbound phone calls since 2020.

  • Our strict policy is that phone calls are the least effective way to serve our customers.

  • It is emparitive we have a streamlined communication and we have found email is the best way to handle all of our customer service.
    

• To book an appointment in person, please email us with your availability. We are generally available on weekdays but do not keep set or standard hours.

  • Consultation services are billed at $60 per hour.

  • Not all appointments are billed for our consultation rate. The determining factor will be the nature of the appointment.
    

• If we do not have an appointment set, we may be working offsite.
  

• We are committed to prioritizing orders that are placed on our website before responding to customer service questions. Most questions can be answered on our FAQ page or the item page that you’re looking to order. Please review all of the materials before contacting us.
  
  

• If you want to contact us about an order you placed, please reply to the order confirmation email you received when you placed your order.